Optimising Your TechnologyOne ERP Matters

The High Cost of Inaction: Why Maximising Your TechnologyOne ERP Is a Business Imperative

Maintaining the status quo with your TechnologyOne ERP system may feel safe, but it’s a costly decision. 

Organisations using the TechnologyOne ERP system are often not familiar with the full potential of their systems, leaving significant efficiencies, financial gains, and customer satisfaction on the table.

Lánluas research reveals that TechnologyOne users globally rate their system’s value realisation at a modest C+ before engaging in transformation initiatives.^* This underutilisation reflects a vast, untapped opportunity to optimise operations, reallocate costs, and drive innovation.

The Hidden Costs of the Status Quo

Sticking with the ‘if it isn’t broken, don’t fix it’ mindset might seem practical, but it masks inefficiencies that drain resources and stifle growth. Organisations can fall into two categories:

• The Status Quo Mindset: These organisations, and particularly staff, feel comfortable with their current systems and processes, and are unaware of hidden inefficiencies. For example, reliance on manual workflows or outdated processes may not cause visible disruptions but significantly reduce productivity and agility.
• The Knowledge Gap Challenge: With an ERP system spanning multiple teams and departments, knowing how to improve the system and processes throughout the entire organisation becomes challenging. 

Operational Inefficiencies Add Up

ERP systems like TechnologyOne are powerful tools, but when underutilised, they become a source of inefficiency rather than a driver of value. Here’s what the data shows about organisations that embrace transformation versus those that don’t. Success metrics from transformed organisations show improvements in multiple areas including:

• Process Efficiency: A 60% reduction in process completion times enables teams to focus on strategic priorities rather than repetitive tasks.
• Customer Communication: Automated workflows reduce business-to-customer communication by 70%, enhancing clarity and service delivery.
• Service Delivery: IT ticket response times improve by 50%, boosting employee satisfaction and internal performance.
• Automation at Scale: Automating over 40,000 system events demonstrates how incremental improvements can drive exponential results.

For those organisations that fail to act or do so without adequate expertise and resources, these benefits remain out of reach, resulting in lost productivity, slower response times, and strained customer relationships.

Financial Impact

Organisations that maximise their TechnologyOne ERP capabilities consistently report significant cost efficiencies and ROI.

Some of our client transformations that have realised extraordinary financial gains from their ERP system include: 

• Return on Investment: Automating accounts payable processes alone delivers a 191% ROI over five years.
• System Simplification: Reducing system complexity by 79% lowers maintenance costs and boosts performance.
• Opportunity Costs: Without automation and optimisation, organisations miss out on strategic growth opportunities, efficiency gains and savings that compound over time.

Remaining stagnant doesn’t just mean missing opportunities—it often results in higher operational costs and slower revenue growth.

The Human Impact of TechnologyOne ERP Transformation

TechnologyOne ERP transformation isn’t just about upgrading technology; it’s about aligning processes, people, and technology to unlock new possibilities. Organisations that optimise their TechnologyOne systems experience benefits far beyond operational efficiency:

• Improved User Adoption: By cultivating champions within the organisation, transformed organisations achieve 100% buy-in and advocacy for new systems and workflows.
• Cultural Shift for Sustainable Change: TechnologyOne ERP optimisation fosters a culture of continuous improvement, creating lasting transformation through both technology and mindset changes.
• Enhanced Customer Experience: Streamlined operations and better data integration enable faster, more accurate customer responses, building stronger relationships.
• Scalability and Innovation: Transformation lays the groundwork for advanced capabilities like predictive analytics, machine learning, and AI-driven decision-making.

To explore several successful transformations using the TechnologyOne ERP system, visit our Case Study Hub.

The Value of Action

The longer an organisation delays TechnologyOne ERP transformation, the greater the opportunity cost. For instance, while 41% of TechnologyOne users prioritise moving from Ci to CiA, only 21% fully utilise advanced configurations.^* This gap represents the untapped potential that can make or break an organisation’s ability to succeed in the digital age.

Partnering for Success

Navigating TechnologyOne ERP transformation is complex, but you don’t have to do it alone. With nearly a decade of experience helping over 250 TechnologyOne clients throughout Australia, New Zealand, and the UK, Lánluas is the trusted partner to unlock your TechnologyOne ERP system’s full potential.

Here’s what sets Lánluas apart:

• Expertise: Our consultants average more than 10 years of TechnologyOne-specific experience and 16 years of industry expertise.
• Tailored Solutions: We immerse ourselves in your organisation to ensure you achieve the right solution that builds the capability and capacity that you need, in a way that reduces your risk to operations. These solutions will facilitate real and meaningful change that delivers you the best value and ROI. 
• Proven Results: From automating thousands of processes to delivering industry-leading solutions, our track record speaks for itself.
• Independence: As a fully independent and privately owned company, we are not bound to sell products or licences and work only for the best outcomes of our clients and not to a vendor-driven approach. 

Don’t Let Opportunity Slip Away

The cost of inaction is clear: inefficiency, higher costs, missed opportunities, and stagnation. 

By taking the right steps to successfully optimise your TechnologyOne and broader ERP system now, you can drive sustainable growth, deliver exceptional customer experiences, and future-orientate your organisation.

Download our Guide to Data, Analytics, Change Management, and AI in Digital Transformation offering our expertise on how to successfully unlock the full potential of your TechnologyOne ERP system. 

_{*Independent survey of 92 TechnologyOne users, Australia, New Zealand, and the United Kingdom, July 2023}