Lánluas Supported Application Service offers dedicated, full-service BAU support for your ERP application configuration. With a subscription model providing a set number of hours per month, Lánluas Supported Application Service ensures seamless BAU ERP system operations, delivering reliability and peace of mind to unlock your applications' full potential.
Seamless ERP Application Support
Your Ongoing Solution for ERP BAU Support
Direct vendor support for ERP applications often falls short, leading to slow response times, unresolved tickets, and a lack of support continuity. Lánluas Supported Application Service addresses these challenges with dedicated expertise, prompt ticket resolution, and consistent support, ensuring seamless business-as-usual operations without vendor dependency. With Lánluas Supported Application Service, organisations gain clarity, reliability, and peace of mind, unlocking the full potential of their ERP applications and driving organisation success.
I am very happy with the level of support and efficiency that Lánluas has brought to our business-as-usual administration tasks using Lánluas Supported Application Service. The team's expertise and attention to detail have saved us countless hours and allowed us to focus on our core business objectives. I am delighted with the results, which have freed up 50% of my time.”
Daniel Cipriani, IT Operations Manager, Housing Choices AustraliaDiscover the Benefits of Lánluas Supported Application Service
- Access skilled resources through Lánluas Supported Application Service.
- No need for recruitment, onboarding, or training costs.
- Minimised delays in acquiring the right expertise.
- Effective resource allocation for seamless business-as-usual ERP application configuration support.
- Access to experts including Financials, Supply Chain, ETL, Reporting and BI, Enterprise Asset Management, Property & Rating, Enterprise Content Management, and Human Resources and Payroll.
- No need for extensive training or upskilling.
- Immediate access to professionals for efficient issue resolution.
- Seamless support throughout various products in the ERP system.
- Flexibility to manage peak workloads and project requirements.
- Right resources available at the right time.
- Enhanced operational efficiency with optimal resource utilisation.
- Reduction in unnecessary overhead costs associated with full-time staffing.
Clients Already Benefitting from Lánluas Supported Application Service
Explore Lánluas Supported Application Service Features
- Investigation, analysis, and resolution of issues via configuration or system administration.
- Identification of software defects for vendor liaison.
- Seamless operations and minimised disruptions through proactive issue resolution.
- Recommendations for improvements to user profiles and security.
- Analysis of segregation of duties to enhance system security and compliance.
- Enhanced data security and regulatory compliance.
- Monitoring of Servers for smooth operation.
- Proactive addressing of potential issues to minimise downtime.
- Continuous monitoring ensures uninterrupted operations.
- Configuration and management of scheduled tasks and background jobs.
- Ensures the efficient operation of ERP applications.
- Frees up client resources for strategic initiatives.
- Management of existing reports including order, list reports, and report layout.
- Archiving capabilities for streamlined data management and compliance.
- Ensures data integrity and regulatory compliance.
- Configuration and troubleshooting support for cloud printers in ERP cloud environments.
- Ensures seamless printing operations and enhances user experience.
- Addresses printing issues promptly to minimise disruptions.
- Support for minor configuration changes to XLOne reports, dashboards, forms, and more.
- Enables efficient adaptation of ERP applications to evolving business needs.
- Enhances flexibility and agility in system configuration.
- Offers suggestions for improvement in business-as-usual processes within ERP modules.
- Enhances user satisfaction and productivity.
- Maximises the benefits of ERP applications for end-users.
Case Study
TechnologyOne System Administration Support for a Not-for-Profit
Lánluas’ support not only freed up the internal IT team from their daily BAU responsibilities, enabling them to focus on more impactful transformation projects, but it also led to significant system improvements and enhancements.
Unlocking Client Success with Lánluas Supported Application Service
Full System Administration Support
Empower your organisation with dedicated system administration expertise, ensuring seamless ERP operations without the need for in-house resources
Partial System Administration Assistance
Augment your internal team with level 2/3 support as needed, integrating seamlessly with your existing processes to resolve issues promptly and minimise disruptions.
Flexible Workforce Augmentation
Scale your workforce dynamically with skilled resources tailored to your specific requirements, optimising resource utilisation without the overhead costs of full-time staffing.
Support for Unsupported ERP Versions
Navigate challenges presented by unsupported versions of your ERP, ensuring system stability and functionality despite software limitations.
Lánluas Supported Application Service FAQs
When you subscribe to Lánluas Supported Application Service, you have the option to utilise our dedicated case management platform, Service Cloud, or your existing internal system. Using the Lánluas Service Cloud platform, you can easily log cases by sending an email to sas@lanluas.com.au. Upon submission, you will receive an instant response with a unique case number. You will receive timely updates and communications regarding your case via email directly from our Service Cloud platform. Should you need to provide additional information or reopen a case, simply respond to the corresponding email thread to ensure seamless case management.
Alternatively, you can continue to use your internal support system by adding your Lánluas Supported Application Service consultant as a user. Cases can then be assigned to Lánluas Supported Application Service just as they would any other internal support officer. This requires minimal change to your existing processes and enables seamless reporting and visibility of cases allocated to Lánluas Supported Application Service along with cases assigned to your internal resources.
To ensure seamless integration and support, the type of system access required depends on your ERP environment. For example, if you operate on TechnologyOne CiA, we’ll need URLs for both PROD and TEST environments, along with admin-level credentials for access. For TechnologyOne Ci, we require access to a remote desktop via your preferred method (VPN, Citrix, etc.) as well as login credentials for both PROD and TEST environments within the remote desktop, also at an admin level. Rest assured, our team will handle all access securely and confidentially to provide optimal support for your system.
If you exhaust all your allocated Lánluas Supported Application Service hours before the end of the month, you have a couple of options. Firstly, you can choose to purchase additional hours to cover any remaining support needs for the month. Alternatively, any outstanding cases will be carried over and addressed once your hours renew at the start of the following month. Additionally, if you consistently find yourself exceeding your allocated hours, we may recommend purchasing additional hours for the remainder of the agreement period, ensuring uninterrupted support and service continuity until the contract expires.
Yes, you can purchase additional hours as needed through your dedicated Client Executive. They will assist you in acquiring extra hours to address any additional support requirements you may have beyond your standard allocation.
Yes, in some cases Lánluas Supported Application Service hours can be carried over to subsequent months. Our team actively collaborates with you to maximise the benefits of unused hours in the following month.
At the end of each month, we prepare and share a comprehensive Lánluas Supported Application Service Activity Report with you. This report details the number of hours utilised, provides an overview of completed tasks, highlights any outstanding issues or tasks requiring further information, and identifies opportunities for additional work to enhance your ERP system and organisational operations.
Yes, Lánluas Supported Application Service hours can be used for consulting work. Your Supported Application Service team lead can help you designate these hours.
Your Client Executive will collaborate with your team to evaluate the number of hours required based on your unique circumstances and needs. We’ll closely monitor your usage during the initial months and make adjustments as necessary to ensure optimal resource allocation.
Lánluas Supported Application Service is specifically tailored to provide ongoing support for business-as-usual application support and administration through a monthly fee arrangement. It’s important to note that Lánluas Supported Application Service does not replace codeline support from your vendor. Our consulting engagements, on the other hand, encompass a broader range of project work, including solution advisory, architecture and design, configuration, testing, training, documentation, data migration, and integration, among other services.
Yes, Lánluas Supported Application Service can provide assistance during your ERP subject matter expert’s absence. This support will be accommodated within your regular monthly allocated Supported Application Service hours, ensuring continuity of service and support for your ERP applications. You can purchase additional hours if required through your dedicated Client Executive.
Lánluas Supported Application Service provides BAU support and administration of your configured ERP applications. If we identify that a support case raised with us is due to a defect in the software, we will provide supporting details for you to raise a case with your vendor support team.
Your vendor support provides support for defects in the software but does not provide support for the configuration of your ERP applications (i.e., your implementation configuration).
Empower Your Organisation with Lánluas Supported Application Service
Unlock a world of BAU application configuration support efficiency and expertise for your ERP capabilities.
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Lánluas Consulting Pty Ltd is an independent consulting firm and is not affiliated with Technology One Ltd. Lánluas Consulting is not a reseller of Products, Solutions or Services from Technology One Ltd.