Lánluas Supported Application Service offers dedicated, full-service BAU support for your TechnologyOne application configuration. With a subscription model providing a set number of hours per month, Lánluas SAS ensures seamless BAU TechOne system operations, delivering reliability and peace of mind to unlock your applications' full potential.
Seamless TechnologyOne Application Support
Your Ongoing Solution for TechnologyOne BAU Support
Direct vendor support for TechnologyOne applications often falls short, leading to slow response times, unresolved tickets, and a lack of support continuity. Lánluas Supported Application Service (SAS) addresses these challenges with dedicated expertise, prompt ticket resolution, and consistent support, ensuring seamless business-as-usual (BAU) operations without vendor dependency. With Lánluas SAS, organisations gain clarity, reliability, and peace of mind, unlocking the full potential of their TechnologyOne applications and driving organisation success.
I am very happy with the level of support and efficiency that Lánluas has brought to our business-as-usual administration tasks using Lánluas Supported Application Service. The team's expertise and attention to detail have saved us countless hours and allowed us to focus on our core business objectives. I am delighted with the results, which have freed up 50% of my time.”
Daniel Cipriani, IT Operations Manager, Housing Choices AustraliaDiscover the Benefits of Lánluas SAS
Access skilled resources through Lánluas SAS.
No need for recruitment, onboarding, or training costs.
Minimised delays in acquiring the right expertise.
Effective resource allocation for seamless business-as-usual (BAU) TechnologyOne application configuration support.
- Access to experts including Financials, Supply Chain, ETL, Reporting and BI, Enterprise Asset Management, Property & Rating, Enterprise Content Management, and Human Resources and Payroll.
- No need for extensive training or upskilling.
- Immediate access to professionals for efficient issue resolution.
- Seamless support throughout various products in the TechnologyOne system.
- Flexibility to manage peak workloads and project requirements.
- Right resources available at the right time.
- Enhanced operational efficiency with optimal resource utilisation.
- Reduction in unnecessary overhead costs associated with full-time staffing.
Clients Already Benefitting from Lánluas SAS
Explore Lánluas SAS Features
- Investigation, analysis, and resolution of issues via configuration or system administration.
- Identification of software defects for vendor liaison.
- Seamless operations and minimised disruptions through proactive issue resolution.
- Recommendations for improvements to user profiles and security.
- Analysis of segregation of duties to enhance system security and compliance.
- Enhanced data security and regulatory compliance.
- Monitoring of TechnologyOne Distributed Processor Servers for smooth operation.
- Proactive addressing of potential issues to minimise downtime.
- Continuous monitoring ensures uninterrupted operations.
- Configuration and management of scheduled tasks and background jobs.
- Ensures the efficient operation of TechnologyOne applications.
- Frees up client resources for strategic initiatives.
- Management of existing reports including order, list reports, and report layout.
- Archiving capabilities for streamlined data management and compliance.
- Ensures data integrity and regulatory compliance.
- Configuration and troubleshooting support for cloud printers in TechnologyOne cloud environments.
- Ensures seamless printing operations and enhances user experience.
- Addresses printing issues promptly to minimise disruptions.
- Support for minor configuration changes to XLOne reports, dashboards, forms, and more.
- Enables efficient adaptation of TechnologyOne applications to evolving business needs.
- Enhances flexibility and agility in system configuration.
- Offers suggestions for improvement in business-as-usual (BAU) processes within TechnologyOne modules.
- Enhances user satisfaction and productivity.
- Maximises the benefits of TechnologyOne applications for end-users.
Explore Lánluas SAS Features
Issue Management and Software Defect Identification
Comprehensive support for issue resolution and software defect identification.
Security Configuration and Management
Expert configuration and management of TechnologyOne security and permissions.
System Monitoring and Corrective Actions
Robust system monitoring capabilities with proactive corrective actions.
Case Study
TechnologyOne System Administration Support for a Not-for-Profit
Lánluas’ support not only freed up the internal IT team from their daily BAU responsibilities, enabling them to focus on more impactful transformation projects, but it also led to significant system improvements and enhancements.
Unlocking Client Success with Lánluas SAS
Lánluas SAS Frequently Asked Questions
When you subscribe to Lánluas SAS, you have the option to utilise our dedicated case management platform, Service Cloud, or your existing internal system. Using the Lánluas Service Cloud platform you can easily log cases by sending an email to sas@lanluas.com.au. Upon submission, you will receive an instant response with a unique case number. You will receive timely updates and communications regarding your case via email directly from our Service Cloud platform. Should you need to provide additional information or reopen a case, simply respond to the corresponding email thread to ensure seamless case management.
Alternatively, you can continue to use your internal Support system by adding your Lánluas SAS consultant as a user. Cases can then be assigned to Lánluas SAS just as they would any other internal support officer. This requires minimal change to your existing processes and enables seamless reporting and visibility of cases allocated to Lánluas SAS along with cases assigned to your internal resources.
To ensure seamless integration and support, the type of system access required depends on your TechnologyOne environment. If you operate on TechnologyOne CiA, we’ll need URLs for both PROD and TEST environments, along with admin-level credentials for access. For TechnologyOne Ci, we require access to a remote desktop via your preferred method (VPN, Citrix, etc.), as well as login credentials for both PROD and TEST environments within the remote desktop, also at an admin level. Rest assured, our team will handle all access securely and confidentially to provide optimal support for your system.
If you exhaust all your allocated Lánluas SAS hours before the end of the month, you have a couple of options. Firstly, you can choose to purchase additional hours to cover any remaining support needs for the month. Alternatively, any outstanding cases will be carried over and addressed once your hours renew at the start of the following month. Additionally, if you consistently find yourself exceeding your allocated hours, we may recommend purchasing additional hours for the remainder of the Agreement period, ensuring uninterrupted support and service continuity until the contract expires.
Lánluas Supported Application Service (SAS) operates on a monthly basis, with hours allocated per month. Any unused hours at the end of the month will expire. Our SAS team is dedicated to working with you to optimise the use of your allocated hours each month, ensuring maximum value and efficiency in the service provided.
Yes, you can purchase additional hours as needed through your dedicated Client Executive. They will assist you in acquiring extra hours to address any additional support requirements you may have beyond your standard allocation.
No, Lánluas SAS hours are designed to be utilised on a monthly basis and cannot be carried over to subsequent months. It’s important to ensure efficient utilisation of allocated hours within the given month to maximise the benefits of the service. Our SAS team actively collaborates with you to minimise any instances of unused hours.
Unused Lánluas SAS hours will expire at the end of each month. Our SAS team actively collaborates with you to ensure optimal utilisation of your prepaid Lánluas SAS hours, minimising any instances of unused hours.
At the end of each month, we prepare and share a comprehensive Lánluas SAS Activity Report with you. This report details the number of hours utilised, provides an overview of completed tasks, highlights any outstanding issues or tasks requiring further information, and identifies opportunities for additional work to enhance your TechnologyOne system and organisational operations.
No, Lánluas SAS hours are specifically allocated for Lánluas SAS services and cannot be used for consulting work. Consulting services require a signed Work Order or Statement of Work for completion.
Your Client Executive will collaborate with your team to evaluate the number of hours required based on your unique circumstances and needs. We’ll closely monitor your usage during the initial months and make adjustments as necessary to ensure optimal resource allocation.
Lánluas Supported Application Service (SAS) is specifically tailored to provide ongoing support for business-as-usual (BAU) application support and administration through a monthly fee arrangement. It’s important to note that Lánluas SAS does not replace codeline support from your vendor. Our consulting engagements, on the other hand, encompass a broader range of project work, including solution advisory, architecture and design, configuration, testing, training, documentation, data migration, and integration, among other services.
Yes, Lánluas Supported Application Service (SAS) can provide assistance during your TechnologyOne subject matter expert’s absence. This support will be accommodated within your regular monthly allocated SAS hours, ensuring continuity of service and support for your TechnologyOne applications. You can purchase additional hours if required through your dedicated Client Executive.
Lánluas SAS differs from TechnologyOne AMS by offering tailored, dedicated BAU application support and administration, with flexible subscription options, and continuity of service from our team of experts. Where TechnologyOne AMS provides implementation consulting services on an as-needed basis, Lánluas SAS ensures proactive issue resolution and comprehensive coverage across various aspects of BAU support and administration, including security, system monitoring, routine administration, report management, and end-user support. Lánluas SAS aims to maximise the value of your TechnologyOne investments and help you to achieve your business operation objectives effectively.
Lánluas SAS provides BAU support and administration of your configured TechnologyOne applications. If we identify that a support case raised with us is due to a defect in the software, we will provide supporting details for you to raise a case with TechnologyOne Support.
TechnologyOne Support provides support for defects in the software, i.e. codeline support. TechnologyOne Support does not provide support for the configuration of your TechnologyOne applications (i.e. your implementation configuration).
Empower Your Organisation with Lánluas Supported Application Service
Unlock a world of BAU application configuration support efficiency and expertise for your TechnologyOne capabilities.
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Lánluas Consulting Pty Ltd is an independent consulting firm and is not affiliated with Technology One Ltd. Lánluas Consulting is not a reseller of Products, Solutions or Services from Technology One Ltd.