Reaching New Peaks: The Consultant’s Role in TechnologyOne Success

Digital transformation is a top priority for most organisations using TechnologyOne¹. Yet many struggle to unlock the powerful system’s full potential. It’s easy to settle for ‘good enough’, using some modules to their fullest while leaving others underutilised simply because the internal team doesn’t know what’s possible.

For most organisations, teams and individuals, implementing an ERP system is a once-a-decade event. That means in-house teams, if they are new to system implementation, can lack the knowledge or experience to fully explore the capabilities of TechnologyOne or tailor them precisely to their business needs without significant time or budget overruns. Without a deeper understanding or previous experience, the path to full utilisation can seem uncertain.

When we asked almost 100 TechnologyOne users in Australia, New Zealand and the UK to grade themselves on how well they had maximised the value of their ERP investment, the average grade was a C+.² 

When asked to rate their digital maturity, only 1% felt optimised, and a further 32% felt their system was integrated with their business.  The remaining 65% are either trying to automate digital solutions with no real tangible outcomes or, worse, lack executive support to even try.² 

Where is your organisation on this digital maturity scale?

Turning Challenges into Opportunities

Most organisations know they need to move forward with their digital transformation journeys, but finding the right path can be daunting. It’s like standing at the base of a mountain; you can see the summit, but there are countless routes to get there. Some look faster but are filled with obstacles; others meander, risking wasted time and resources. There may even be fog which hides the path or makes it even more difficult to navigate. 

This is where the expertise of the right independent TechnologyOne consulting specialist becomes crucial.

An experienced independent consultant acts like an expert guide who’s already navigated the terrain many times before. They know which shortcuts are safe, which paths lead to dead ends, and how to avoid costly detours. More importantly, they understand your business objectives and can translate them into practical solutions, delivered through your TechnologyOne ERP system, resulting in measurable results.

The goal isn’t just to reach the summit; it’s to arrive with the knowledge, capability, and confidence to keep climbing toward the next summit of digital excellence.

Lorraine Sinnott, Practice Lead, Lánluas Consulting

The Right Approach for You 

Overlaying external industry insight, TechnologyOne system expertise, and previous practical experience onto your internal brief ensures your system is designed not just to work for you but also to meet your organisation’s unique business needs.

It’s critical to the success of a TechnologyOne implementation or CiA transition project that you are fully informed before commencing the journey. No surprises will mean no roadblocks along the way.

Lorraine Sinnott, Practice Lead, Lánluas Consulting

A structured approach ensures clarity and control, keeping your transformation project focused, transparent, and aligned to your business goals.

A typical framework includes:

• Planning: Identifying priorities and building stakeholder support for change.
  
• Design: Mapping out the roadmap, business case, and project plan.
  
• Delivery: Configuring systems, testing, and training staff.
  
• Review: Measuring benefits, fine-tuning, and planning continuous improvement.

This sequential framework and process turn complexity into clarity, helping organisations transform one practical, achievable step at a time.

A SaaS migration is often a great opportunity to conduct necessary technical housekeeping, clean up and simplify the entire technical landscape, and remove components that are no longer useful.

Ian B, Project Delivery Manager, Lánluas Consulting

The same principle applies beyond implementation or migration: it’s about seeing every project as a chance to refine, optimise, and build momentum for what comes next.

From System Implementation to Strategic Enablement

Engaging a consultant doesn’t mean you will always rely on them or their TechnologyOne expertise. Through training and transferring knowledge, they can upskill your internal teams and empower your organisation to sustain and extend your TechnologyOne system independently long after go-live.

Over time, the consultant creates a culture of continuous improvement, where staff can optimise processes, adapt to change, and leverage new features as the TechnologyOne solution evolves. 

As Migration Unlocked notes, the most successful transformations happen when “clients progress along the journey from initial requirements gathering through to testing and go-live, supported by independent partners who understand both the software and the business processes that exist within an organisation.

A Clear Path to Every Peak

Reaching the summit of digital maturity and excellence isn’t the end of the climb; it’s the vantage point for your next ascent. The right consultant not only helps you map the safest and most effective route but also ensures you have a clear, documented path to look back on, one that records the decisions, insights, and milestones that brought you here.

That map becomes invaluable when you set out on the next stage of your journey. Be it optimising existing modules, adopting new capabilities, or tackling your next transformation project. Because when the trail gets steep again, it’s the partnership, preparation, and proven guidance that will help you climb higher, faster, and with confidence. Every time.

Get in touch to learn more about our advanced TechnologyOne expertise and team of consultants who have an average of 12.5 years of relevant industry experience. 

Download our whitepaper, TechnologyOne CiA Adoption: Drivers, Challenges & Benefits to get insights from almost 120 TechnologyOne users throughout Australia, New Zealand, and the United Kingdom on their moves from Ci to CiA, with actionable advice and real-world experiences to empower your organisation’s transition and transformations.

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1. In an independent survey of 92 TechnologyOne users in Australia, New Zealand and the UK, commissioned by Lánluas, process automation (81%), Ci to CiA migration or moving to the cloud (69%), and getting the basics right (43%) were nominated as the top three priorities for organisations. 
2. Independent survey of 92 TechnologyOne users in Australia, New Zealand and the UK, commissioned by Lánluas.